Return and Refund Policy

1. Right of return

The customer can request a return within the deadline set by the applicable conditions, starting from the date of receipt of the order.

The product must be returned in its original condition, unused and, where possible, in the original packaging.

2. Conditions for accepting returns

The item must be intact, complete, and undamaged. Samino may refuse returns in the event of improper use.

It is recommended that you retain your proof of purchase to facilitate your claim.

3. Non-returnable items

Some products may not be eligible for return for hygiene or safety reasons.

Any exceptions are indicated in the product description.

4. Return procedure

Contact customer service with your order number and reason for return.

Upon approval, return instructions will be provided.

5. Return costs

Shipping costs may be charged to the customer, except for defective or incorrect products.

6. Product verification

The product will be checked before confirming the refund or replacement.

7. Refunds

The refund will be made using the original payment method.

The times depend on the banking system.

8. Damaged products

If you receive a defective or incorrect product, please contact support immediately.

9. Substitutions

Possible in case of defects or errors, based on availability.

10. Contacts

Contact Samino via the contact page for any inquiries.