{"id":9,"date":"2026-03-25T20:54:04","date_gmt":"2026-03-25T20:54:04","guid":{"rendered":"https:\/\/samino.shop\/?page_id=9"},"modified":"2026-05-25T14:36:54","modified_gmt":"2026-05-25T13:36:54","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/samino.shop\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"
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\n\n \n Return and Refund Policy\n <\/span>\n\n

\n Return and Refund Policy\n <\/h1>\n\n

\n This policy describes the conditions and procedures relating to returns, refunds and any replacements of products purchased on Samino.\n <\/p>\n\n <\/div>\n\n \n

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1. Right of return<\/h2>\n\n

\n The customer can request a return within the deadline set by the applicable conditions, starting from the date of receipt of the order.\n <\/p>\n\n

\n The product must be returned in its original condition, unused and, where possible, in the original packaging.\n <\/p>\n <\/div>\n\n

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2. Conditions for accepting returns<\/h2>\n\n

\n The item must be intact, complete, and undamaged. Samino may refuse returns in the event of improper use.\n <\/p>\n\n

\n It is recommended that you retain your proof of purchase to facilitate your claim.\n <\/p>\n <\/div>\n\n

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3. Non-returnable items<\/h2>\n\n

\n Some products may not be eligible for return for hygiene or safety reasons.\n <\/p>\n\n

\n Any exceptions are indicated in the product description.\n <\/p>\n <\/div>\n\n

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4. Return procedure<\/h2>\n\n

\n Contact customer service with your order number and reason for return.\n <\/p>\n\n

\n Upon approval, return instructions will be provided.\n <\/p>\n <\/div>\n\n

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5. Return costs<\/h2>\n\n

\n Shipping costs may be charged to the customer, except for defective or incorrect products.\n <\/p>\n <\/div>\n\n

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6. Product verification<\/h2>\n\n

\n The product will be checked before confirming the refund or replacement.\n <\/p>\n <\/div>\n\n

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7. Refunds<\/h2>\n\n

\n The refund will be made using the original payment method.\n <\/p>\n\n

\n The times depend on the banking system.\n <\/p>\n <\/div>\n\n

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8. Damaged products<\/h2>\n\n

\n If you receive a defective or incorrect product, please contact support immediately.\n <\/p>\n <\/div>\n\n

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9. Substitutions<\/h2>\n\n

\n Possible in case of defects or errors, based on availability.\n <\/p>\n <\/div>\n\n

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10. Contacts<\/h2>\n\n

\n Contact Samino via the contact page for any inquiries.\n <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n<\/section>\n\n